Risk Disclosure Policy

1. OVERVIEW

The following document intends to inform the Customer of all the potential risks of trading with multiple assets on financial markets. Customers should have awareness of the potential losses associated with such trading risks. The document hereby is integral to the Agreement made between the Company and the Customer. If there is no clear definition of a term mentioned in this document, its interpretation will be governed by the definition mentioned in the Customer Agreement. The Risk Disclosure Policy cannot disclose every risk involved in trading due to the extensive range of feasible situations. 

In issuing a license to TrueFx Markets (the “Company”), no regulatory authority has vouched for:

• Financial soundness and reliability of the offered products or products based on which the Company offers its service; and 
• Correctness of opinions or statements conveyed by the Company (if any). 

Every Customer should engage in an Agreement with the Company at their own risk. They shall receive no protection for any statutory compensation arrangements in an unforeseen event. Every Customer to trade in the products offered by the Company is recommended to get independent advice on the viability of the investment and about the risks associated with such services and products provided by the Company.

2. RISK STATEMENTS

There are substantial risks associated with online trading, as mentioned hereunder. Prospective Customers should know that they can profit as well as lose all or a part of their funds/investments while trading. 

While deciding to trade in the Company’s products, Customers should rely on their personal research and understanding of the products, which includes both the merits and the risks involved. The Company does not offer trading advice, including legal, tax, and investment advice other than consultations related to the use of the platform to Customers. The Customer must never risk more than what they are prepared to lose. The Customer should always ensure a full understanding of the risks involved in trading, taking into account their experience before trading independently. If needed, they must seek advice from a designated individual if necessary. 

Online trading involves a significant level of risk. Customers may not receive profits against the initial investment amount due to these financial risks and end up losing all or part of their funds.

3. EFFECT OF LEVERAGE 

When undertaking trading operations under margin trading conditions, even minute market movements can have a notable impact on the Trading Account of the Customer caused by the effect of leverage. The Customer must consider whether the market trend is against them and if they may suffer a total loss of their Initial Margin and any additional funds to maintain Open Positions. No one but the Customer will be held fully responsible for all risks, use of financial resources and individual trading strategy. 

Multiple instruments are traded within a wide range of intraday price movements. Consequently, Customers must be careful about considering that there is both a high probability for profit and loss.

4. TECHNICAL RISKS

Customers may assume the risk of financial losses due to failure of communication, information, and glitch in electronic and other systems. 

When completing trading operations via Client Terminal, the Customer may presume the risk of financial loss, caused due to: 

• Failure of the Customer’s internet connection, hardware, or software;
• Improper functioning of the Customer’s equipment;
• Incorrect settings within the Client Terminal; 
• Delay in Client Terminal updates; and
• Customer’s ignorance and lack of understanding of the trading rules mentioned in the user guide for Client Terminal and under the Help section.

The Customer must acknowledge that at the moment of peak load, there can be certain problems in telephonic communication with a company representative, especially in the fast market (for example, when key economic indicators are released). 

The Customer must acknowledge that influenced by abnormal market conditions, the execution time may increase for Customer Instructions.

5. TRADING PLATFORM

The Customer should acknowledge that only one Request or Instruction is eligible in the queue. Once the Customer sends a Request or Instruction, no other Request or Instruction sent by the Customer will be entertained. In the “Order” window a message will appear saying, “Order is locked”. 

The Customer should acknowledge that the server for Customers with live accounts is the only reliable source of quoting any information. The Customer terminal quote base will not be considered a reliable source for quoting information in the case of a bad connection between the server and the Client Terminal, some of the quotes may simply fail to reach the Client Terminal.

The Customer should acknowledge that when they close the window to place/delete/modify an Order, and the window to open/close a position, the Instruction or Request sent to the server will not be cancelled.

The Customer should assume the risks involved in the execution of unplanned Transactions if the Customer sends another Instruction before getting the result from the Instruction that has been sent previously.

The Customer should acknowledge that if an Order has already been executed but the Customer sends an Instruction to modify the level of a pending Order and the levels of Stop Loss and/or Take Profit orders at the same time, the only Instruction that will be executed is the Instruction to modify the Stop Loss and/or Take Profit levels on the position opened on that Order.

6. COMMUNICATIONS

The Customer shall assume the risk of financial loss caused by them in the event of not receiving a notification from the Company or if it has been delayed. 

The Customer shall acknowledge that the unencrypted information transmitted via email is not safe from unauthorized access. The Customer shall also agree that the Company will have the authority to delete messages sent to the Customer through internal mail 5 (Five) days after they have been sent, even though the Customer may not have received them yet. 

The Customer must assume full responsibility for the safekeeping of information received from the Company and shall bear the risk of any financial loss due to unauthorized access to their trading account by another entity.

The Customer shall bear risks of financial loss caused by a Force Majeure Event. The Customer shall bear all financial and other risks when completing operations (or actions connected with these operations) on financial markets that are statutorily prohibited or restricted by the legislation or the jurisdiction of the place where the customer resides. 

The Customer must be aware of commissions and other charges before initiating trading. Charges may be expressed in monetary or percentage terms or another unit of measurement. Therefore the responsibility falls upon the Customer to understand what such charges amount to.